Rentelya

Get started with Rentelya

Simple landlord and tenant guides for a smooth first rollout, on the web or in the Rentelya mobile app.

Choose your guide

Landlord getting-started guide

Complete these steps in order for the first tenancy. Once that tenancy has been tested, repeat the same process for the rest of your tenants.

  1. Complete your account. Check your name, phone number, and business name. Tenants use these details to identify and contact you.
  2. Add the property and units. Enter the address and each rentable unit. You may also record bank interest, monthly loan repayment, maintenance fee, and sinking fund for your own reports.
  3. Create the tenant account. Add the tenant using a temporary password. Share the email and password privately, never in a group chat.
  4. Create the lease. Connect the tenant to the correct property and unit, then check the dates, monthly rent, deposit, and due day.
  5. Upload the tenancy documents. Attach the signed agreement and related files to the correct lease. The tenant sees only documents shared with their tenancy.
  6. Invite the tenant. Send the Rentelya sign-in link and temporary credentials privately. Ask the tenant to change their password in Account after signing in.
  7. Review payments and repairs. Confirm payments only after checking the receipt or bank entry. Update maintenance requests so the tenant can follow progress.
  8. Keep records current. Add utility bills and expenses as they happen, then use Reports to review income, costs, and property performance.

Tenant getting-started guide

  1. Secure your account. Sign in using the details from your landlord, then change your temporary password in Account. Check that your name and phone number are correct.
  2. Check your tenancy. Home shows your property, rent, due day, bills, and activity. My tenancy and Documents contain your lease details and files.
  3. Record a rent payment. Choose the correct month, enter the payment information, and attach your receipt. It remains Awaiting review until your landlord confirms it.
  4. Report a repair. Open Maintenance or Requests, explain the problem clearly, choose the urgency, and add a photo when helpful.
  5. Watch for updates. Notifications show payment decisions, new bills, documents, and maintenance progress. Contact your landlord first for tenancy-specific questions.

Important: Rentelya keeps the payment record. Pay rent using the method agreed with your landlord. Never send anyone your Rentelya password.

Recommended rollout check

Start with one trusted tenant as a pilot. Before inviting everyone else, confirm together that:

  • The tenant sees the correct property, unit, lease dates, and monthly rent.
  • The tenant can open the correct agreement and shared documents.
  • A sample payment record reaches the landlord for review.
  • A sample maintenance request appears and both sides can follow its status.
  • The tenant has changed the temporary password and checked their phone number.

Signing in

Landlord accounts are provided by the Rentelya team. Tenant accounts are created by their landlord. If you cannot sign in, contact the person who created your account or email Rentelya support.

Contact support

Email sky@skyrious.com. Include your account email and a short description of the problem, but never send your password.

Privacy and account deletion

Read our Privacy Policy or follow the account deletion instructions.

Company

Skyrious Technologies Sdn Bhd (Company No. 202001019184)
ST1-36-14, Menara Solstice, Persiaran Bestari, Cyber 11,
63000 Cyberjaya, Selangor, Malaysia